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Cancellation Policy:
- Order Cancellation:
- Customers can request order cancellation within [X hours/days] of placing the order.
- Cancellation Process:
- To request cancellation, customers must contact our customer support team at [Customer Support Email/Phone].
- Refund Eligibility:
- Refunds for cancellations will be processed based on the terms outlined in our Refund Policy.
Refund Policy:
- Eligibility for Refunds:
- Refunds are eligible under the following circumstances:
- Product is damaged or defective upon receipt.
- Incorrect product received.
- Order cancellation within the specified time frame.
- Refund Process:
- Customers must contact our customer support team to initiate the refund process.
- Refunds will be processed through the original payment method.
- Refund Timeframe:
- Refunds may take [X business days] to process after approval.
- Non-Refundable Items:
- Certain items may not be eligible for refunds, including [List of non-refundable items].
- Return Shipping:
- Customers may be responsible for return shipping costs, unless the return is due to a product defect or an error on our part.
Changes to the Policy:
- Notification:
- Any changes to this Cancellation & Refund Policy will be communicated to customers through our website or other appropriate channels.
Contact Information:
If you have any questions or concerns about our Cancellation & Refund Policy, please contact our customer support team at [Customer Support Email/Phone].
Date of Last Update: [Date]