Cancellation Policy:

  1. Order Cancellation:
    • Customers can request order cancellation within [X hours/days] of placing the order.
  2. Cancellation Process:
    • To request cancellation, customers must contact our customer support team at [Customer Support Email/Phone].
  3. Refund Eligibility:
    • Refunds for cancellations will be processed based on the terms outlined in our Refund Policy.

Refund Policy:

  1. Eligibility for Refunds:
    • Refunds are eligible under the following circumstances:
      • Product is damaged or defective upon receipt.
      • Incorrect product received.
      • Order cancellation within the specified time frame.
  2. Refund Process:
    • Customers must contact our customer support team to initiate the refund process.
    • Refunds will be processed through the original payment method.
  3. Refund Timeframe:
    • Refunds may take [X business days] to process after approval.
  4. Non-Refundable Items:
    • Certain items may not be eligible for refunds, including [List of non-refundable items].
  5. Return Shipping:
    • Customers may be responsible for return shipping costs, unless the return is due to a product defect or an error on our part.

Changes to the Policy:

  1. Notification:
    • Any changes to this Cancellation & Refund Policy will be communicated to customers through our website or other appropriate channels.

Contact Information:

If you have any questions or concerns about our Cancellation & Refund Policy, please contact our customer support team at [Customer Support Email/Phone].

Date of Last Update: [Date]